Aster Labs
RAG agents that cut ticket volume in half. Here's how our AI & Automation team designed, built and shipped it with Aster Labs.
The challenge
Aster Labs had outgrown their existing setup. Manual workarounds were slowing the team down, and the product no longer matched where the business was heading.
They needed a partner who could move quickly without cutting corners — and deliver software their own team could confidently own and extend.
Our approach
Discover
We opened with a focused discovery sprint — mapping goals, users and constraints, and agreeing on what success looked like before writing a line of code.
Design & build
A small, senior team designed and built the support automation in tight iterations, shipping working software early and often.
Launch & iterate
We shipped to production, measured real usage, and sharpened the details that mattered most to the business.
The solution
The result: rAG agents that cut ticket volume in half.
Everything sits on a clean, well-tested codebase — documented and handed over so Aster Labs's team can keep shipping on their own.
Built with
The automation they built cut our support load in half within the first month. It paid for itself almost immediately.
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