One AI inbox for
every channel
Butterchat brings WhatsApp, Instagram, Facebook, web chat and email into a single command center — where AI takes the first shift and your team steps in with full context.
New enquiry — customer shared a product photo.
Maya Chen
Source: whatsappOne inbox for every channel your customers use
AI takes the first shift
Butter answers instantly from your knowledge base, around the clock — and only escalates when it genuinely should.
One inbox, every channel
WhatsApp, Instagram, Facebook, web chat and email threads sit side by side in a single command center.
Your team stays in control
AI summaries, private notes, seamless transfers and roles keep humans in the loop with full context.
It answers when it's sure — and hands off when it isn't
Butter replies instantly on Instagram, WhatsApp and every channel. The moment a question needs a human, it escalates — the conversation lands in your inbox with the full history and an AI summary, ready for an agent to accept and jump in.
- Answers instantly across channels
- Escalates to a human when it should
- Agent accepts with full context
An AI copilot sitting next to every agent
Agents ask Butter anything — policies, order lookups, a drafted reply — and get an answer grounded in your knowledge base without leaving the conversation.
- Answers from your docs & policies
- Draft, summarize & translate
- Run tools from the copilot
Hello, Alex
What do you need help with today?
Point it at your website. Review. Go live.
Crawl your site, then approve exactly which pages get embedded — nothing goes into the AI's brain without your say-so. Add documents, FAQs, forms and snippets the same way.
- Crawl any site, review before embedding
- Add docs, forms & snippets
- Vectorized for instant recall
Take real actions, in the flow of work
Give Butter custom and third-party tools — check an order, create a shipment, look up an account — and run them straight from the inbox. Results drop right into the reply.
- Custom + third-party tools
- Run from the composer or the AI
- Insert results in one click
Turn support conversations into sales
Connect WooCommerce, Shopify or any custom store — or use Butterchat's own native store. Search your catalog and share product cards, create orders and track fulfillment without leaving the chat.
- Connect any store, or Butter Commerce
- Share product cards in the chat
- Create & track orders inline
See exactly what's working
Track volume, response times, AI resolution rate and CSAT across every channel and agent. Export the report when you need to share it.
- Channel & agent performance
- AI resolution & token usage
- Exportable reports
The details that make a support team fast
Email tickets
Inbound email becomes a ticket — AI answers when confident, or acknowledges and routes it.
Auto-close & SLA
Inactivity and AI-resolved auto-close, with SLA fallbacks so nothing sits waiting.
Reopen threads
Customers revive a closed conversation in one tap — one live thread per customer, always.
Saved replies
Canned answers a keystroke away, so agents never retype the same thing twice.
Internal notes
Private context for your team that the customer never sees.
Seamless transfers
Move a chat between specialists without the customer feeling a bump.
AI summaries
Every close and transfer is auto-summarized. Onboard a teammate in seconds.
Docs, forms & snippets
Train the AI on files, FAQs and reusable snippets — not just your website.
Your data, your team, your rules
Granular roles and permissions, owner-gated settings, and a knowledge base you fully control. Butter only ever answers from content you've approved.
Have a project in mind?
Tell us what you're building — we'll help you design, build and ship it.