Put AI to work on the tasks that slow you down
We build AI agents, knowledge assistants and workflow automation that answer questions, resolve tickets and remove repetitive work — grounded in your data, with a human in the loop where it matters.
We are an AI-native studio — Butterchat, our own AI support platform, runs in production on the same techniques we bring to your business. We map your workflows, find the repetitive and knowledge-heavy steps, and automate them with retrieval-augmented agents that answer from your content, not guesses. The result: faster responses, lower cost per task, and your team freed to do the work only people can do.
- Faster responses, around the clock
- Lower cost per ticket and per task
- Answers grounded in your own data
- Your team freed from repetitive work
Capabilities
AI support & chat agents
Branded assistants that answer FAQs, resolve tickets and hand off to a human with full context when needed.
RAG knowledge assistants
Retrieval-augmented AI grounded in your docs, policies and data — with a confidence gate so it never guesses.
Workflow automation
Automate routing, approvals, data entry, notifications and report generation across the tools you already use.
Document intelligence
Extract, classify and summarize invoices, contracts and forms — turning unstructured documents into clean data.
Custom AI agents & tools
Agents that take real actions — look up an order, create a record, trigger a workflow — safely and observably.
AI feature engineering
Ship AI into your own product: summarization, search, drafting and classification, built to production standards.
A clear path to shipped
Map & prioritize
We map your workflows and knowledge sources, then rank automations by impact and effort to find the fastest wins.
Ground the data
We connect and vectorize your content — docs, FAQs, systems — with a review step so only approved sources go live.
Build & evaluate
We build the agent or automation and evaluate it against real cases, tuning the confidence gate and guardrails.
Launch with humans in the loop
We ship with monitoring and clean human handoff, so AI handles what it should and people handle the rest.
Measure & improve
We track deflection, accuracy and cost, and keep improving the knowledge base and prompts over time.
Tools we reach for
Proof, not promises
Aster Labs
RAG agents that cut ticket volume in half.
View case study
Meridian
Multi-tenant billing rebuilt from the ground up.
View case study
Brightsend
Internal tooling and integrations that scaled ops.
View case studyWhat clients say
The automation they built cut our support load in half within the first month. It paid for itself almost immediately.
David OseiHead of Ops, Aster LabsThey understand where AI helps and where it does not. The confidence gate means our customers never get a made-up answer.
Marco SilvaProduct Lead, LoopworkWays to work together
Fixed scope
A clear spec, a fixed price and a fixed timeline. Best when requirements are well-defined and you want budget certainty up front.
Time & materials
Pay for the work as it happens and steer priorities sprint by sprint. Ideal when scope is still evolving and speed matters.
Dedicated team
A vetted squad that works only on your product — full control and long-term velocity, while we handle HR, ops and retention.
Good questions
Will the AI make things up?
Our assistants are retrieval-augmented and only answer from content you have approved, with a confidence gate that escalates to a human when it is unsure. That is exactly how Butterchat works in production.
Is our data safe?
Yes. You control which sources are used, data stays within your infrastructure where required, and every source is reviewed before it goes live.
Do we need a huge dataset to start?
No. Retrieval-augmented systems work off your existing documents and FAQs — no model training or massive dataset required to get value quickly.
Can the AI take actions, not just answer?
Yes. We build agents with tools that can look up orders, update records and trigger workflows — safely, with observability and guardrails.
How do you measure success?
We agree on metrics up front — deflection rate, response time, accuracy and cost per resolution — and report against them continuously.
Have a project in mind?
Tell us what you're building — we'll help you design, build and ship it.