Data Deletion Request

Butterchat · Last updated: 29 June 2026

Butterchat ("we", "us") — a product of Studio Butterfly (Lomba Limited), Dhaka, Bangladesh — lets businesses manage conversations across Facebook Messenger, Instagram, and WhatsApp, and a website chat widget. This page explains how to delete data we hold about you, including data obtained through Meta (Facebook/Instagram) and WhatsApp. For full details on what we collect and why, see our Privacy Policy.

Option 1 — Disconnect in the app (businesses)

If you connected a Facebook Page, Instagram Business account, or WhatsApp Business account to Butterchat, open app.studiobutterfly.io → Settings → Connections and remove the connection. This revokes the stored access tokens and stops further processing for that channel. Associated conversation and customer data is then deleted or anonymized in line with our retention policy.

Option 2 — Remove access from Meta

You can also revoke Butterchat's access directly from your Meta Business Integrations settings. When Meta notifies us of the removal, we delete the data associated with that connection.

Option 3 — Email request (anyone)

To request deletion of data associated with your account, a connected Meta/WhatsApp identity, or messages you sent to a business using Butterchat, email hello@studiobutterfly.io with the subject Data Deletion Request. Please include enough information to identify the data (for example, the Facebook Page or Instagram handle you messaged, your WhatsApp number, or your account email) so we can verify and locate it.

What happens next. We verify the request, delete or anonymize the relevant personal data, and confirm completion by email. We aim to complete verified requests within 30 days. Some data may be retained for a limited period only where required by law or to prevent fraud and abuse.

Note: where a business is the controller of end-customer messages handled through Butterchat, we may also forward your request to that business and assist them in responding.